Service Terms and Conditions for Waste Removal West Kensington

These Terms and Conditions set out the basis on which Waste Removal West Kensington provides waste collection and related services to domestic and commercial customers. By making a booking, confirming a quotation, or allowing our operatives to commence work, you agree to be bound by these Terms and Conditions. Please read them carefully before using our services.

1. Definitions

In these Terms and Conditions, the following expressions have the meanings set out below:

Customer means the individual, business or organisation requesting the services.

Company means Waste Removal West Kensington, being the provider of the waste removal services.

Services means any waste removal, rubbish clearance, collection, loading, transportation, disposal or related services supplied by the Company.

Booking means a confirmed request for Services, whether made online, by telephone, by email or in person.

Waste means any items, materials, refuse or rubbish that the Customer requests the Company to remove, excluding any prohibited or hazardous items as set out in these Terms and Conditions.

2. Scope of Services

The Company provides waste and rubbish removal services, including but not limited to household waste collection, bulky item removal, office clearance and garden waste removal. The specific scope of Services for each Booking will be confirmed in the quotation or booking confirmation provided to the Customer.

The Company reserves the right to refuse any waste that is unsafe to handle, unlawful to transport or dispose of, or which falls outside the type and quantity described at the time of Booking. The Company may also refuse to provide Services where access to the property is unsafe or unreasonable.

3. Service Area

The Company primarily serves customers in West Kensington and surrounding areas. The availability of Services may be subject to the location of the property and access for vehicles and operatives. Any indication of service coverage is for guidance only and the Company may decline or amend a Booking where travel distance or access renders the job impracticable.

4. Booking Process

Customers may request a quotation or make a Booking by telephone, email or through an online enquiry. To provide an accurate quotation, the Customer should give as much information as possible about the type, volume and nature of the waste, as well as details about access, parking restrictions and any time constraints.

A Booking is not confirmed until the Company has accepted the request and, where applicable, the Customer has accepted the quoted price. The Company may confirm the Booking verbally, by email, or in writing. The Company reserves the right to amend the quotation or cancel the Booking if the information provided by the Customer is inaccurate or incomplete.

In some cases, the Company may need to inspect the waste before confirming a final price. Where this is necessary, the Company will arrange a suitable date and time for assessment. Any quotation given following such an inspection will supersede any previous estimate.

5. Estimates and Quotations

Any price provided before the Company has seen the waste is an estimate only and is based on the information supplied by the Customer. If, on arrival, the volume, weight, type or nature of the waste differs from that described, the Company may change the price to reflect the actual work and disposal costs required.

Where possible, the Company will agree any change to the price with the Customer before commencing work. If the Customer does not accept the revised price, the Company may cancel the Booking. In such circumstances, the Customer may be liable for a call-out or cancellation charge to cover the Company’s costs.

6. Access, Parking and Customer Obligations

The Customer must ensure that adequate access is available for the Company’s vehicles and operatives at the agreed time of the service. This includes arranging any necessary parking permits or authorisations where applicable, and ensuring that the route to the waste is clear and reasonably safe.

If adequate access or parking is not available, or if the waste is not ready for collection at the agreed time, the Company may charge a waiting time fee, a missed appointment fee, or additional labour charges. The Customer is responsible for any parking charges or fines incurred as a result of insufficient parking arrangements, unless otherwise agreed in writing.

The Customer must ensure that no prohibited, hazardous or illegal items have been included in the waste without prior written agreement from the Company. The Customer is responsible for any additional costs, penalties or losses that arise from failure to comply with this obligation.

7. Payments and Charges

Unless agreed otherwise, payment is due on completion of the Services on the date they are provided. The Company accepts payment by cash, debit card, credit card or other methods notified to the Customer in advance.

For commercial customers or large jobs, the Company may invoice the Customer following completion of the Services. In such cases, payment terms will be detailed on the invoice. If no specific terms are stated, payment must be made within seven days of the invoice date.

The Company reserves the right to require a deposit or full prepayment before undertaking the Services, particularly for larger clearances or where specialist disposal is required. Any such requirement will be notified to the Customer at the time of Booking.

If payment is not received when due, the Company may charge interest on overdue amounts at the statutory rate applicable in England and Wales. The Company may also recover reasonable costs incurred in pursuing late or non-payment, including legal fees and debt collection charges.

8. Cancellations and Rescheduling

The Customer may cancel or reschedule a Booking by giving at least 24 hours’ notice before the agreed arrival time. Where adequate notice is given, no cancellation fee will normally apply.

If the Customer cancels a Booking with less than 24 hours’ notice, or if the Company’s operatives arrive at the property and are unable to carry out the Services for reasons within the Customer’s control, the Company may charge a cancellation or call-out fee to cover travel and administrative costs.

The Company will use reasonable endeavours to attend the Booking at the agreed time, but all times are estimates only. In the event of unexpected traffic, vehicle breakdown, adverse weather or other circumstances beyond the Company’s control, the Company may need to reschedule the Booking. The Company will notify the Customer as soon as reasonably possible and will offer an alternative appointment time.

The Company will not be liable for any loss, damage, costs or expenses suffered by the Customer as a result of delay or rescheduling where such delay is due to circumstances beyond the Company’s reasonable control.

9. Waste Regulations and Prohibited Items

The Company operates in accordance with applicable UK waste legislation and regulations, including the duty of care relating to the handling, transport and disposal of controlled waste. The Company will dispose of waste at authorised facilities only and may provide a waste transfer note or similar documentation where required.

The Customer agrees not to include any of the following in the waste, unless expressly agreed in writing in advance and subject to any additional charges that may apply:

Hazardous or special waste, including asbestos-containing materials, chemicals, solvents, paints, oils, fuels, clinical waste, sharps or medical items.

Gas cylinders, pressurised containers, explosives, ammunition or fireworks.

Liquids, including but not limited to wet concrete, paint, oil, fuel, or chemical substances.

Electrical items that require special handling, such as fridges, freezers or certain electronic equipment, unless agreed in advance.

Any item whose possession, transport or disposal would be unlawful.

If prohibited or hazardous items are discovered during or after the provision of the Services, the Company may refuse to remove them, may return them to the Customer, and may charge additional fees for any costs incurred, including safe handling, storage, return or specialist disposal.

10. Customer Warranties

The Customer warrants and represents that:

They are the owner of the waste or have full authority from the owner to request its removal.

The waste to be removed does not include any prohibited or hazardous items, unless previously disclosed to and accepted by the Company.

The information provided about the quantity, type and location of the waste is accurate and complete.

The Company is entitled to rely on these warranties when providing the Services. If any warranty is untrue or breached, the Customer will indemnify the Company for any loss, damage, costs or expenses arising as a result.

11. Liability and Limitations

The Company will exercise reasonable skill and care when providing the Services. However, the Company’s liability to the Customer is subject to the following limitations:

The Company will not be liable for any loss or damage arising from inaccurate or incomplete information provided by the Customer.

The Company will not be liable for any indirect, consequential or economic loss, including loss of profit, loss of business, loss of opportunity or loss of use, whether arising in contract, tort or otherwise.

The Company’s total liability in respect of any one event or series of connected events is limited to the total price paid or payable by the Customer for the relevant Services, except where such limitation is not permitted by law.

Nothing in these Terms and Conditions excludes or limits the Company’s liability for death or personal injury caused by its negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot lawfully be excluded or limited.

The Customer is responsible for protecting any fragile or valuable items that may be at risk during the removal process. While the Company will take reasonable care, it is not responsible for wear, tear or cosmetic damage to premises or fixtures that is reasonably incidental to the normal performance of waste removal services.

12. Insurance

The Company will maintain appropriate public liability insurance in respect of its activities. Copies of insurance details may be provided to the Customer upon reasonable request.

13. Complaints and Dispute Resolution

If the Customer is dissatisfied with any aspect of the Services, they should notify the Company as soon as possible, providing details of the issue and any supporting information. The Company will investigate the matter and seek to resolve complaints promptly and fairly.

Where a dispute cannot be resolved informally, either party may consider seeking independent advice or pursuing their rights through the courts of England and Wales.

14. Data Protection and Privacy

The Company may collect and process personal data about the Customer for the purposes of providing the Services, managing Bookings, processing payments and handling enquiries and complaints. The Company will handle personal data in accordance with applicable data protection laws and will take reasonable steps to keep such data secure.

By making a Booking, the Customer consents to the Company using their contact details to communicate about the Services. The Customer may request access to, correction of, or deletion of their personal data where permitted by law.

15. Changes to these Terms and Conditions

The Company may revise these Terms and Conditions from time to time. Any updated version will apply to new Bookings made after the date of publication. For ongoing or long-term arrangements, the Company will notify the Customer of any material changes that may affect the Services.

16. Severability

If any provision of these Terms and Conditions is found by a court or other competent authority to be invalid, unlawful or unenforceable, that provision shall be treated as modified to the minimum extent necessary to make it valid, lawful and enforceable. If such modification is not possible, the relevant provision shall be deemed deleted. The remaining provisions shall continue in full force and effect.

17. Entire Agreement

These Terms and Conditions, together with any written quotation or booking confirmation provided by the Company, constitute the entire agreement between the Customer and the Company in relation to the Services. They supersede any prior understandings, statements or representations, whether oral or written, relating to the same subject matter.

18. Governing Law and Jurisdiction

These Terms and Conditions, and any dispute or claim arising out of or in connection with them or their subject matter or formation, shall be governed by and construed in accordance with the laws of England and Wales.

The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter or formation.

By proceeding with a Booking for waste removal services, the Customer acknowledges that they have read, understood and agree to be bound by these Terms and Conditions.